At Two Sisters Writing, every book and product we share with you is created with care and intention. We want you to be delighted with your purchase, and we believe exchanges are the best way to ensure you receive precisely what you need.
No Returns
Please note that we do not accept returns. All sales are considered final once completed.
Exchanges
We gladly offer exchanges if you receive a damaged, defective product, or not what you ordered. To request an exchange:
- Contact us within 7 days of receiving your order at [insert contact email].
- Include your order number, a description of the issue, and (if applicable) a product photo.
- We’ll provide instructions for sending back the item, and once we receive it, we’ll ship out a replacement at no additional cost.
Conditions for Exchanges
- Items must be in their original condition.
- Exchanges are only available for the same product type (for example, a replacement copy of the same book).
- Customers are responsible for return shipping costs unless the exchange is due to our error or a damaged/defective product.
Credit Policy on Exchanges
If the exact item you ordered is no longer available, we will issue you a store credit equal to the purchase price of the item (excluding shipping). This credit can be applied toward any future purchase at Two Sisters Writing.
- Store credits will be issued as a digital code or gift card.
- Credits must be used within 12 months of issuance.
- Store credit is non-refundable and may not be redeemed for cash.
Questions?
If you have any questions about our Exchange or Credit Policy, please don’t hesitate to contact us. We’re happy to help!